Dedicated 24/7 Insurance & Mediclaim Assistance Desk
Full-time hospital insurance coordinators to handle paperwork, queries, and claim tracking from admission to discharge.
About the Program
Dealing with insurance claim paperwork can be overwhelming during medical emergencies. Shiv Orthopaedic Hospital provides an in-house dedicated Insurance & Scheme Desk that coordinates directly with your insurance company.
Surgeries & Treatments Included
Eligibility Criteria
- Open to all insured patients, corporate policyholders, and reimbursement claimants.
Required Documents
- Insurance policy schedule
- Government Photo ID proof
- Diagnostic reports and past medical history documents
Step-by-Step Patient Process
Step 1: Verification
Desk checks policy active status, sum insured, and room rent capping.
Step 2: Fast-Track Submission
Pre-auth forms submitted online within 60 minutes of consultation.
Step 3: Approval Follow-up
Real-time telephone follow-up with TPA claim managers.
Step 4: Hassle-free Departure
Discharge file processed smoothly without waiting for hours.
Frequently Asked Questions
What if my claim is under reimbursement rather than cashless?
Our desk prepares a complete compiled claim dossier with original bills, doctor certificates, and implant bar-code stickers.
Need Help with Card Verification?
Send your Ayushman / MAA card photo or insurance policy via WhatsApp or call our full-time desk coordinator for instant confirmation.